Service Level Agreements

Guaranteed Reliability

At US Signal, our word is our bond, but it’s backed up by industry-leading Service Level Agreements (SLA) that guarantee world-class network performance. Each SLA is unique to the type of service provided, but all are based on four core competencies: availability, latency, packet loss, and jitter. Availability is measured and provided in both the Core and Edge Domains. Latency, packet loss, and jitter metrics are measured and provided in the Core Domain. SLAs do not apply to the Access Domain.

• Cloud Hosting
• Data Protection
• Managed Services
• Internet
• MPLS
• VES
• Optical Wave
• Private Line
• Data Center