What to Expect as a US Signal Customer

Partnering with a new IT solutions provider can be nerve-wracking. Will it deliver on its promises? Will it be flexible in working with you if your requirements change?

At US Signal, we make becoming -- and continuing to be -- a US Signal customer easy and transparent by putting you first. It starts with a process designed to fully understand your needs and priorities, minimize disruptions to your operations and deliver peace of mind. While every customer partnership is unique, here’s a general overview of what you can expect.

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Strategy and Assessment

The process starts with the US Signal team asking questions and listening to the answers. This enables the team to gain insight into your organization’s short- and long-term business goals, requirements, and pain points.

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Design and Architecture

Next, US Signal’s solution architects, product specialists, cloud engineers, and professional services team work together to develop a solution best suited to your needs. Flexibility and scalability are key considerations. Rightsizing recommendations are included to help optimize resource usage.

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Solution Review

Your US Signal team will discuss how the solution works, the advantages it offers, any relevant options, and more. Interactive dialogue is welcomed. If it doesn’t feel right, the team will make the necessary adjustments.

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Project Kickoff and Management

You’ll meet your dedicated project manager who will see your solution implementation through to the end. A project plan will be provided that identifies required tasks, key dates, who is responsible for what, and other important information.

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Onboarding and Migration

How your US Signal solution is provisioned will depend on what it is, but you’ll be provided with all the details of what’s entailed. Your US Signal project manager will continue to keep you apprised of how things are going. Frequent status meetings provide a good venue for discussing and mitigating any issues.

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Testing and Follow-up

Once all project plan tasks are completed, US Signal turns your environment over to you. If you need anything or encounter a problem, US Signal’s 24/7/365 Technical Operations Center (TOC) is just a phone call away. Calls are typically answered within 30 seconds by professionals trained to handle just about any issue.

Your Satisfaction Matters

Your satisfaction as a US Signal customer is how we measure our success. For additional insight into the customer experience at US Signal, view our case studies and blog.

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Find Out What US Signal Can Do for Your Business

Learn More

Find Out What US Signal Can Do for Your Business