
Selecting a Managed Security Services Provider
Use this information to help evaluate potential managed security services providers, as well as the IT security services they offer.
“Don’t go it alone.” It’s something we tell our clients a lot at US Signal. We truly believe the service provider-client relationship should be a partnership. It’s our job to be there when our clients need us, to provide guidance and to offer solutions. Some call what we do as “white glove service.” For us, it’s business as usual. Here are the teams that make that happen.
Of course, there are also many other individuals and departments that help ensure a successful partnership too. That includes members of our billing department, the teams that oversee our data centers and cloud solutions, our Professional Services team, our security and compliance experts, and many others.
Everyone shares a common commitment to putting our clients first and helping them achieve their goals, resolve their pain points, and be successful. (Our high customer satisfaction rating and the large number of long-time customers we have indicates we’re doing something right.)
Every client engagement is different, so we can’t talk about a specific way things work. We’ve worked with many of our clients for several years, so the solutions and services we provide often evolve to meet their changing needs. That requires us to be flexible as well as agile. However, the process generally works as follows:
For repeat and long-term clients, our staff is very proactive in checking in, updating clients about new products and services, staying on top of trends, and ensuring that clients are getting what they need.
Many cloud services and data center services providers may provide services ─ and service ─ comparable to what US Signal does. What our clients say distinguishes us is our level of responsiveness and flexibility.
If an issue arises ─ at any time, clients can count on the appropriate US Signal experts to address it immediately and effectively. Our Customer Stories provide examples of that responsiveness and flexibility in action.
Clients also appreciate the support US Signal offers via knowledge sharing. Numerous events are offered throughout the year, such as our Beers for Engineers sessions, in which we provide valuable product, service, and industry insights, networking opportunities, and more.
Find out for yourself what it’s like to work with US Signal. Contact us, and we’ll arrange for you to meet the appropriate experts to help you meet your IT needs. If you’re an MSP, US Signal also offers specialized MSP teams and resources to support you as well.
Use this information to help evaluate potential managed security services providers, as well as the IT security services they offer.
Learn about US Signal’s full suite of IT security services, including managed detection and response, managed firewall and patch management.
Implement defense-in-depth, zero-trust security or other cybersecurity strategies with the help of US Signal’s customizable security advisory services