At Your Service 24/7/365
At US Signal, we understand that system failures and unexpected glitches do not always occur during regular business hours. This is why we provide unparalleled 24/7/365 local technical support to ensure you receive the assistance you need, when you need it most.
Our Technical Operation Center (TOC) is staffed by expert professionals who are readily available to answer your calls within 30 seconds. You can trust that you will not be put on hold or passed around to multiple technicians. Our TOC team is trained to handle any IT issue that may arise, no matter how complex.
In addition to immediate technical support, the US Signal TOC provides continuous monitoring of our network, data centers, and infrastructure. With our sophisticated monitoring tools, we are able to proactively identify and address potential issues before they become critical, ensuring the highest level of system availability and reliability.
When you choose US Signal, you can rest assured that you have a reliable and capable partner with unmatched technical expertise and dedication to your success. Contact us at 888.663.1700 to experience our world-class 24/7/365 local technical support for yourself.
Frequently Asked Questions
When I contact the TOC how long will I have to wait to speak to a technician?
The average time to answer when contacting the US Signal TOC is less than 30 seconds.
Once I report my issue and have a trouble ticket number, when should I expect a follow-up response?
You should receive a status update from the US Signal TOC at least once every hour until your issue is resolved.
Where can I reference current and historical trouble tickets?
By accessing your customer portal. Once logged in, you'll find "Trouble Tickets" in the side bar menu.
Will the US Signal TOC work with my vendor?
Yes. US Signal can help you determine whether the trouble is within your environment. If necessary, we will engage and work with your vendor to ensure prompt resolution.
What is a “HRN” notification?
A High-Risk Notification (HRN) informs you that US Signal will be performing network maintenance that will affect your service. HRNs are emailed to designated customer contacts as requested.
How much notice does a HRN provide?
By industry standard, network maintenance occurs between midnight and 6:00 AM. Typical notice is based on the level of the service interruption, but most service impacting maintenance is announced 10 calendar days in advance.