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Are you managing an aging phone system on its last leg? Are you not sure what the source of your call quality issues is? Are you tired of relying on expensive, old-school copper PRIs for incoming and outgoing calls? Do any of these problems sound familiar to you? Maybe it’s time you considered a hosted voice solution. There are many more benefits to this approach than just solving the problems listed above, so let’s take a deeper dive.
Today’s workforce doesn’t want to be tied down to a desk. Very few employees spend every minute of every workday at their desks - ready to answer their phones, emails, or instant messages. It’s important that no matter where we work, we can answer those phone calls, emails, and IMs. Most companies have solutions for emails and IMs but not phone calls.
Enter US Signal’s Business Cloud Communications (BCC). Whether you are just looking for a hosted voice solution or a complete Unified Communications suite, we’ve got you covered. BCC is offered in three tiers: Standard, Advanced, and Professional. The Standard tier is ideal if you only require a hosted voice solution. The Advanced tier is the perfect fit for those who can make and receive phone calls using a Softphone client on a laptop or smartphone. If you need all these features and the ability to schedule meetings or webinars, the Professional tier has everything you need.
A potential downside to hosting your voice solution onsite is the lack of flexibility it could provide for a growing company. Capacity is difficult to plan for, and adding or replacing equipment can be costly and time-consuming. Because BCC is cloud-native, we can scale a customer’s needs on demand. Adding additional lines or licensing for BCC is done quickly and without the hassle of ordering new equipment or running new phone lines.
Another advantage to a cloud-native system is there is no voice system-related hardware or software to install. US Signal will work to ensure the transition to BCC is as smooth as possible by working with you to port over your telephone numbers, design your auto-attendant, assist with importing your IP devices, and create user accounts.
We also offer a variety of IP Phones that are Platform Certified and will come pre-provisioned out of the box. Just power the phones up, then provide an internet connection, and the phones will automatically download the appropriate configuration.
Call recording, AI insights, Find Me/Follow Me, contact center, virtual fax, and Microsoft Teams integration are just a few of the dozens of features packed within Business Cloud Communications that are worth discussing—but covering them all would turn this blog post into a novel. The technology landscape is constantly changing, and voice is no different. While new methods of communication continue to be developed, one that has remained consistent over the last century and a half is the ability to pick up a phone and call someone.
What sets Business Cloud Communications apart from the many other voice solutions on the market? BCC is supported by US Signal’s world-class Technical Operations Center, ensuring unparalleled reliability and customer service. It reduces the support challenges of maintaining outdated phone systems while offering predictable costs. By minimizing technical debt and eliminating the hassle of managing maintenance contracts, BCC simplifies operations. Most importantly, it empowers your employees to communicate and collaborate seamlessly from anywhere, enabling true mobility and flexibility.
If you would like to learn more about Business Cloud Communications, talk to your US Signal Account Executive or sign up for a free demo.
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