Welcome to the US Signal Microsoft Cloud Services Provider Program
Please review this page so you are aware of how to engage the Service Desk who is committed to providing superior support to you for your subscribed Microsoft Cloud services like Azure and Office 365.
Support Scope of Service
The US Signal support team is dedicated to delivering exceptional customer service 24/7 to ensure seamless usage of the Microsoft Cloud services you’ve purchased through US Signal. Support is available in English for all priorities and provides a single point of escalation for your IT team when addressing issues or questions related to these services.
Technical support is available for Office 365 and Azure.
All requests for Microsoft Cloud support must go through the US Signal Service Desk. If you attempt to contact Microsoft directly, they will redirect you back to US Signal for assistance.
When you purchase Microsoft Azure or Office 365 services through US Signal, the following level of support is included:
- Expert-to-Expert Support: Microsoft Cloud support is provided directly to your designated Azure or Office 365 administrators. It is expected that your IT staff will handle support for end users and escalate issues to US Signal as needed.
- Operational and Technical Assistance:
- Account setup
- Sign-up support
- Account and billing inquiries
- Issue Escalation:
- Triage and escalation of performance issues and service availability concerns to Microsoft.
- If issues escalated by US Signal to Microsoft are found to be unrelated to Microsoft Cloud services, additional charges may apply. You will be informed before any charges are incurred.
Our goal is to provide you with the highest level of support to ensure the success of your Microsoft Cloud services.
Microsoft CSP Self-service Portal
OneNeck’s Microsoft CSP self-service portal gives you visibility into your licensing and provides basic management capabilities such as:
- Review licensing usage and licensing assignments.
- Add additional seats to licensing subscriptions.
- Order new licensing subscriptions.
- Assign licenses to end users.
- Add admins to portal with role -based access.
- Review current Azure consumption data within 24 hours of usage at the currently contracted price (not the same as invoice data).
- Review historical Azure consumption data.
- Order new Azure plan subscription (if one does not already exist).
VISIT THE CSP SELF-SERVICE PORTAL
