US Signal Acquires OneNeck

Frequently Asked Questions (FAQ)

What does this acquisition mean for me as a customer?

The acquisition of OneNeck by US Signal aims to enhance our service offerings, increase our technological capabilities, and expand our geographic reach. This means more robust support, a wider range of services, and improved overall customer experiences.

Will my current service agreements be affected?

No, your existing service agreements and terms will remain unchanged. Our priority is to ensure a smooth transition without disruption to your current services.

How will my data be protected during and after the integration?

US Signal is committed to maintaining the highest standards of data security. We will leverage advanced security protocols and technologies to safeguard your data throughout the integration process and beyond. Your trust and data privacy are our top priorities.

Are there any changes to data compliance requirements?

Our compliance with industry standards (such as GDPR, HIPAA, etc.) will remain intact. We will continue to adhere to all necessary regulations to ensure your data's security and compliance.

Will there be any service disruptions during the integration?

We aim to minimize any potential disruptions. Any necessary maintenance or updates will be communicated well in advance to ensure you can plan accordingly.

Will there be changes to customer support?

Our support teams are expanding to better serve you. You'll have access to an even more extensive network of experts 24/7/365. Our commitment to exceptional customer support remains unwavering.

How can I contact support during this transition?

You can continue to reach out to your usual support channels. We have also set up a dedicated integration support email address to address any specific questions related to the integration.
US Signal TOC (888) 663-1700, [email protected]
OneNeck TOC (800) 272-3077, [email protected]
Integration Questions Email [email protected]

Will new support channels be introduced?

Yes, we are expanding our support options to include more personalized and efficient ways to connect, ensuring that you have the resources you need at your fingertips.

Will there be changes to billing or pricing?

Your current pricing structure will remain unchanged during the integration period. Should there be any future adjustments, we will notify you well in advance and explain any new pricing models.

How will billing be handled during the transition?

Billing will continue through the existing systems you're familiar with. Any changes to billing processes will be communicated clearly and transparently. We are working to streamline billing processes to offer more consolidated and simplified statements, making it easier for you to manage.

What future plans do US Signal and OneNeck have post-integration?

Our joint vision is to create a more comprehensive suite of services that meet evolving customer needs, including enhanced cloud solutions, advanced cybersecurity, and expanded data center offerings.

Will there be any changes to existing products or services?

For now, all existing services and products will continue as usual. However, as part of our growth strategy, we will explore opportunities to enhance and expand our offerings. Rest assured, any changes will be made with customer benefits in mind.

How can I contact you for further questions?

Please direct any questions about this acquisition to [email protected].