COVID-19 Coronavirus Updates

US Signals Latest Updates Regarding the COVID-19 Coronavirus

Please monitor this page as it will be frequently updated with US Signal's latest news and responses to the COVID-19 Coronavirus.

US Signal Continuity Plan for Safe Start Plan, July 1, 2020

The Governor of Michigan has allowed offices to open subject to the requirements of workplace safety as outlined in Executive Order 2020-91. On June 1, 2020, the Governor signed Executive Order 2020-110, rescinding her Safer at Home order and moving the entire state to phase four of the MI Safe Start Plan. 

Using a phased approach throughout June managed by each department, US Signal employees have returned to in-office work. US Signal has safely returned back to office using the requirements and guidance described in Executive Order 2020-91, as well as the CDC guidelines, including but not limited to:

• Daily surveys monitoring individual’s symptoms and contact with a confirmed Covid-19 case
• Daily required temperature screenings at office entries
• Wearing masks when 6ft social distancing is not possible and limiting meetings and number of meeting attendees
• Outlining steps if an employee were to fail either the survey or temperature screening
• Limiting visitors from entering the facilities and more 

In addition to our current safety and disinfecting protocols, US Signal has treated the entire facility with EnviroShield Solution with Electrostatic Spray, a CDC and CBC COVID-19 approved hospital grade disinfectant. The EnviroShield equipment treats areas and surfaces that other cleaning systems cannot reach and uses electrostatic technology that applies a negative charge to a 30-micron droplet, ensuring 100% surface coverage.

US Signal continues to monitor the Governor’s executive orders and the CDC guidelines to maintain a safe environment for US Signal’s employees and business continuity planning.

US Signal Continuity Plan for Michigan Stay-at-home Guidance. March 23, 2020

The Governor of Michigan signed a stay-at-home order for the state until April 13th.  US Signal is acting under its Business Continuity Program and implementing additional measures, effective immediately:  

• The essential operational staff that includes the Technical Operations Center and Facilities teams will continue to report to the office to maintain critical customer infrastructure. 
• All US Signal non-essential staff is being directed to work from home.
• Service delivery timelines are being monitored closely and proactive communication with customers will be managed by the Service Delivery Team. 
• Frequent sanitation to all US Signal buildings and facilities will be properly maintained.
• All US Signal data centers in Michigan will remain staffed by our employees to ensure access and continued operations for our critical customers.  

US Signal is committed to the health and safety of our customers, employees and partners. Leadership will continue to monitor the developing situation closely and work to ensure sustained exceptional service to our customers.

Additional Bandwidth and VPN Requests:

US Signal is still experiencing an influx in requests for Internet upgrades and client VPN scale-outs due to companies shifting to a remote work scheme for their employees. US Signal is quickly responding to these requests and is prepared to meet the needs of its customers and community.

If you are in need of such upgrades, please contact your Account Manager.

If you have general questions or concerns regarding US Signal's Business Continuity Plan described above, please contact [email protected] or use the website's Contact Us form.

US Signal Continuity Plan for COVID-19 Coronavirus, March 12, 2020

Addressing public health emergencies, such as the COVID-19 Coronavirus outbreak or other possible pandemics, is part of the US Signal Business Continuity Program, which exists to ensure continued availability of US Signal services and the safety of employees, customers and partners.

The Business Continuity Director and the Support Team are monitoring informational sources, such as the Center for Disease Control, the World Health Organization, and state and local health departments in the areas we serve to understand the outbreak’s impact and spread as well as the recommended actions for mitigation.

The program, under the direction of US Signal’s leadership, outlines the preparation needed to address an infectious disease outbreak. Measures currently in place:

• Pandemic monitoring and medical updates.
• The technology, culture and operational infrastructure for the workforce to work remotely as needed.
• Monitoring employee personal travel and may impose self-quarantine as needed.
• Restrictions on employee participation at trade shows and industry events that would require airline travel.
• US Signal sponsored events may be modified or postponed.
• Additional sanitization on workstations and facilities.
• Proactive monitoring of visitor’s travel history and health status to mitigate the entrance or spread of infection.
• Third-party vendor assurance of uninterrupted services and alternate vendor planning.
• Customer and vendor impacting changes will be communicated via the US Signal website and customer portal.

US Signal is committed to the health and safety of our customers, employees and partners. Leadership will continue to monitor the developing situation closely and work to ensure sustained exceptional service to our customers.

Technical Observations and Questions

US Signal is experiencing an influx in requests for Internet upgrades and client VPN scale-outs due to companies shifting to a remote work scheme for their employees. US Signal is quickly responding to these requests and is prepared to meet the needs of its customers and community.

If you are in need of such upgrades, please contact your Account Manager.

If you have general questions or concerns regarding US Signal's continuity plan described above, please contact [email protected] or use the website's Contact Us form.