Cloud Services Boost MSP-Customer Partnership

February 8, 2019
MSP's | Customer Stories

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Executive Summary

Struggling with aging IT infrastructure, ransomware and an ineffective IT services company, San Antonio Masonry and Tool Supply (SA Masonry) needed a true partner that could help it optimize its IT services. A Google search led them to San Antonio-based Monroy IT Services, a US Signal managed services provider.

Together, the companies partnered to enhance SA Masonry’s existing IT environment, eliminating issues affecting its ability to deliver excellent customer service. Monroy also recommended a move to US Signal cloud services, yielding quantitative benefits that complement the qualitative benefits forged through the its work with SA Masonry.

Business Challenge

  • Disparate, poorly configured IT systems
  • Aging servers causing frequent system crashes
  • Unpredictable monthly IT service costs
  • Lack of timely, effective IT service support  

Solution

  • Cloud-based servers
  • Continuous monitoring
  • Predictable monthly service plan   

Business Results

  • Minimized downtime
  • Reduced capital expenses
  • Freed up physical space
  • More reliable, faster processing speeds to deliver better customer service
  • Better, proactive security and maintenance    

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