Everything in the US Signal network is backed by service that is unparalleled in the industry.
While other companies often consider installation the end of the engagement, we know better. And this is really where US Signal truly separates itself from the rest.
Our NOC is one of our strongest assets and one we hope you’ll never need. We watch our network 24/7 to proactively stop issues from occurring. But if you ever do need us, fully qualified technicians answer the phone and address the situation immediately. Christmas, Thanksgiving, Arbor Day, you name it. We’re here.
Network Operations Center
Frequently Asked Questions
When I contact the NOC how long will I have to wait to speak to a technician?
The average time to answer when contacting the US Signal NOC is 30 seconds.
Once I report my issue and have a trouble ticket number, when should I expect a follow up response?
You should expect to receive a status update from the US Signal NOC at least once every hour until your issue is resolved.
Will the US Signal NOC work with my vendor?
Yes. US Signal can help you determine whether the trouble is within your LAN or on our network. If necessary, we will engage and work with your vendor to ensure prompt resolution.
What is a “HRN” notification?
A High Risk Notification (HRN) notifies you that US Signal will be performing network maintenance that will affect your service.
How much advance notice does an HRN provide?
By industry standard, network maintenance occurs between midnight and 6:00 AM. Typical advance notice is based on the level of the service interruption, but most service impacting maintenance is announced 10 calendar days in advance.
How do I update my technical contact information with the NOC?
Please send requests to firstname.lastname@example.org.
Does US Signal have a customer portal for viewing billing information, trouble ticket information and network statistics?
Yes. Access the US Signal customer portal at https://portal.ussignalcom.com.