The Case for Remote Monitoring and Management

March 1, 2022
Disaster Recovery, IT Security, IT Services

The Case for Remote Monitoring and Management

The Case for Remote Monitoring and Management

Like many IT professionals, you probably don’t think of remote monitoring and management (RMM) as being relevant to disaster recovery (DR) — but maybe you should. Minimizing downtime, which can occur due to any number of disasters, is one of biggest the benefits of RMM.

RMM is a collection of technology tools that are loaded onto your IT systems and used to gather information regarding the health of your network and all the devices on it. That includes servers, desktops, laptops, firewalls, wireless access points, and more.

If any anomalies, threats, or other types of problems are detected ─ such as low disk space, high CPU usage, or an internet service outage, you or your IT service provider are automatically notified. That way, the issues can be resolved before they affect your IT operations. Proactive problem prevention means less potential for costly downtime.

RMM Tools Benefits IT Staffs

Whether you choose to employ an RMM solution yourself or outsource the remote monitoring and management responsibilities to a third-party company, there are significant benefits for your IT staff. The do-it-yourself RMM option empowers your staff to stay on top of potential IT issues and be more proactive in preventing problems. That translates into greater efficiency and more productivity.

Outsourcing RMM offers the same proactive approach to problem prevention but offers the added benefit of freeing up your IT staff so they can focus on other responsibilities. Either way, you have a better chance of alleviating downtime if you have an RMM solution in place.

More Reasons to Consider RMM Solutions

RMM tools offer other benefits as well. Among them:

  • Data security. RMM helps ensure data security by alerting you or your provider to potential threats that can result in lost or stolen data. Most RMM services encrypt data traffic between monitored endpoints and hosted management infrastructure.
  • Greater insights. Depending on the RMM solutions you use, you can get important data on system performance and utilization to help in planning, budgeting, resource allotment, and other tasks.
  • Lower, more predictable costs. With RMM from a service provider, you’re getting the monitoring and management services from a team of experts for a predictable monthly rate with no capital investment required. That alone makes a strong case for outsourcing.
  • More streamlined support. RMM tools give your service provider the tools to accomplish more tasks remotely. The technician can use an RMM to access a system remotely and address an issue without having to come onsite. That facilitates faster service and reduces the cost of service time. RMMs also provide technicians with valuable information with basically a click of a button, further enhancing service delivery.
  • Time and cost savings. RMM tools can be used to automate numerous maintenance tasks, such as applying patches and updates to operating systems and software. That saves valuable time and can help keep your users productive. Patches and updates can also be scheduled and applied systematically at less disruptive times, so there’s less risk for downtime.

The US Signal Approach to RMM

Built to PCI DSS and HIPAA standards, US Signal’s RMM Solutions can be implemented on any workload with internet connectivity. All traffic between monitored endpoints and management infrastructure is protected by SSL/TLS encryption. Physical and virtualized servers are monitored using software-based agents while network endpoints are monitored using software probes installed on a supported Windows server within your environment. The service includes performance monitoring, patch management, process automation, and remediation.

One of the biggest advantages of US Signal’s RMM is that different service tiers are available, so you can choose the level of support that works best for your company. Plus, US Signal’s RMM services are SLA-backed for response time objective (RTO) ─ the maximum elapsed time objective from receipt of alarm within US Signal’s alarm management system to customer notification. The availability metric for the RMM client interface connectivity is 99.99%.

In addition, you also get access to US Signal’s Technical Operations Center (TOC), which operates 24 hours a day, 365 days a year — holidays included. The technical experts who answer your call, typically within 30 seconds, have the deep-seated knowledge to resolve issues quickly.

To learn more about the value of RMM, download Remote Monitoring and Management.

For details about US Signal’s RMM solution, download the data sheet. Or call 866.2.SIGNAL or email us at: [email protected].