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Like many IT professionals, you probably don’t think of remote monitoring and management (RMM) as being relevant to disaster recovery (DR) — but maybe you should. Minimizing downtime, which can occur due to any number of disasters, is one of biggest the benefits of RMM.
RMM is a collection of technology tools that are loaded onto your IT systems and used to gather information regarding the health of your network and all the devices on it. That includes servers, desktops, laptops, firewalls, wireless access points, and more.
If any anomalies, threats, or other types of problems are detected ─ such as low disk space, high CPU usage, or an internet service outage, you or your IT service provider are automatically notified. That way, the issues can be resolved before they affect your IT operations. Proactive problem prevention means less potential for costly downtime.
Whether you choose to employ an RMM solution yourself or outsource the remote monitoring and management responsibilities to a third-party company, there are significant benefits for your IT staff. The do-it-yourself RMM option empowers your staff to stay on top of potential IT issues and be more proactive in preventing problems. That translates into greater efficiency and more productivity.
Outsourcing RMM offers the same proactive approach to problem prevention but offers the added benefit of freeing up your IT staff so they can focus on other responsibilities. Either way, you have a better chance of alleviating downtime if you have an RMM solution in place.
RMM tools offer other benefits as well. Among them:
Built to PCI DSS and HIPAA standards, US Signal’s RMM Solutions can be implemented on any workload with internet connectivity. All traffic between monitored endpoints and management infrastructure is protected by SSL/TLS encryption. Physical and virtualized servers are monitored using software-based agents while network endpoints are monitored using software probes installed on a supported Windows server within your environment. The service includes performance monitoring, patch management, process automation, and remediation.
One of the biggest advantages of US Signal’s RMM is that different service tiers are available, so you can choose the level of support that works best for your company. Plus, US Signal’s RMM services are SLA-backed for response time objective (RTO) ─ the maximum elapsed time objective from receipt of alarm within US Signal’s alarm management system to customer notification. The availability metric for the RMM client interface connectivity is 99.99%.
In addition, you also get access to US Signal’s Technical Operations Center (TOC), which operates 24 hours a day, 365 days a year — holidays included. The technical experts who answer your call, typically within 30 seconds, have the deep-seated knowledge to resolve issues quickly.
To learn more about the value of RMM, download Remote Monitoring and Management.
For details about US Signal’s RMM solution, download the data sheet. Or call 866.2.SIGNAL or email us at: [email protected].
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