
Technical Operations Center: What It Does and How It Works
US Signal’s Technical Operations Centers provides 24/7/365 technical support with calls answered within 30 seconds and most issues resolved in under 30 minutes.
Grand Rapids, Mich. - April 11, 2018 - US Signal, a leading end-to-end IT solutions provider, today announced the launch of its Technology Assessments. Designed to provide an objective, vendor-neutral analysis of a company’s IT resources, practices and processes, the Technology Assessments deliver an overview of a company’s technology-based strengths and weaknesses, while also benchmarking against same sector organizations. The assessments are carried out by a team of US Signal technology experts with extensive experience in IT service assessment and solution building.
The Technology Assessments begin with an open and frank workshop with key customer stakeholders. This enables US Signal experts to understand and assess an organization’s current IT resources and processes. In addition, the workshops enable US Signal experts to review a customer’s short- and long-term business and technology objectives and to map current and future technology assets to those objectives. A gap analysis is also conducted and a corresponding actionable roadmap produced to identify the technology and processes needed to best meet those goals.
US Signal’s Technology Assessments are available in three focus areas:
“Our new Technology Assessments deliver critical insights in a convenient, time-saving and easily actionable format, helping businesses with their ‘heavy lifting’ before committing to future technology investments,” explained Paul Van Hyfte, executive vice president of sales at US Signal. “They ensure that best practices and corresponding processes are in place to help maximize future IT investment and get the most out of existing technology. There is no compulsion at the end of the process for organizations to purchase technology from us; they are free to seek alternatives for implementing recommendations. Our goal with this initiative is to help businesses understand their technology requirements and make the best investment choices for their future.”
About US Signal
US Signal is a leading IT solutions provider, offering connectivity, cloud hosting, colocation, data protection and disaster recovery services – all powered by its wholly owned and operated, robust, fiber network. US Signal also helps customers optimize their IT resources through the provision of managed and professional services.
PR Contact
Jessica Luhrman
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512-373-8500
US Signal’s Technical Operations Centers provides 24/7/365 technical support with calls answered within 30 seconds and most issues resolved in under 30 minutes.
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