Why Use RMM? To Achieve Peak IT Performance

July 17, 2017
IT Services

You can enjoy maximum efficiency from your investments in information technology! But you won’t be able to “set-it-and-forget-it.” Here’s why you should consider Remote Monitoring and Management (RMM).

Never Say Never

A “perfect” IT environment in which nothing ever breaks is hard to imagine, but even if one does exist it would still require ongoing monitoring and management to constantly improve performance and keep everything about it fully up-to-date. In fact, the best way to achieve that “perfect” environment is to use US Signal’s Remote Monitoring and Management (RMM) to provide the third M: Maintenance.

It’s Not About Things Breaking

While the US Signal Remote Monitoring and Management (RMM) service will alert the appropriate parties to spring into action should anything ever break, if that’s all it did it would be of little more value than the “idiot light” on a car dashboard. The car just stopped running, so that light is little more than adding insult to injury.

RMM is all about making sure that the fundamental systems that help you run your company at peak performance. How do they do that?

Patches and Updates

Software can be looked upon as a living thing that continues to grow and improve, but only if the patches and updates that are regularly released are consistently and properly applied. Thanks to ever-increasing security threats, as well as regulatory requirements, those patches and updates are becoming more frequent. Some may not be appropriate for your environment or may conflict with your own customizations. Applying patches is a very time-consuming activity that often distracts and disrupts your own IT people from completing other important work.


Your IT environment requires resources to run reliably. Reaching the limit of your available bandwidth can easily cause delays for many of your users. Running out of storage in the middle of a business day could create a disaster. Monitoring these resources and more is the easiest way to make sure you’re way ahead of any potential shortage.


When it comes to resources, storage is a special case because there are so many moving parts involved in successfully and cost-effectively providing adequate storage and protecting backup storage. Remote Monitoring and Management watches the performance of the disks and other devices that enable your storage.

Core Devices

The most important devices in your IT environment are the servers that process your applications and the routers and switches that move information efficiently from place to place. These devices are designed to provide indications when performance is going outside of acceptable parameters. If someone is watching, acting upon these indications is the best way to prevent outages.

Premier RMM services help to improve performance by going even further than the fundamentals.


One of the key reasons to implement RMM is to free up the time and availability of your human IT resources for more productive pursuits. The purest form of this comes when you can automate repetitive processes that were previously performed by people. These can include:

  • Restart services
  • Self-healing steps
  • Log off current users
  • Sync network time
  • Restart system
  • Delete temporary internet files
  • Empty recycle bin


Remote Monitoring and Management can identify when something stops working, which can often be something that users may not see right away. In these cases, remedial action can often be taken immediately from our remote monitoring center to resolve the problem often without your users ever knowing something went wrong and without you having to lift a finger.

The RMM Relationship

Perhaps the most valuable feature of US Signal’s Remote Monitoring and Management is the relationship it creates between us and our Remote Monitoring and Management customers. We meet regularly to discuss what the Remote Monitoring and Management reports have shown us about the current state of the environment, and suggest ways to improve upon it even further.

For more information, watch our webinar on Remote Monitoring & Management and see our RMM Data Sheet . Save money. Save time. Focus your own IT personnel on more profitable pursuits. Call US Signal at 866.2.SIGNAL or email [email protected] to learn how we can help.